Report a Bug
Found something broken in WaxEngine? Here's how to report it so we can fix it fast.
Found something that isn’t working right? We want to know about it. Bug reports help us make WaxEngine better for everyone.
What to Include
A good bug report helps us reproduce and fix the issue quickly. Please include:
- What you were doing, Which panel were you on? What button did you click?
- What you expected to happen, Describe the correct behavior.
- What actually happened, Error message, wrong result, crash, blank screen, etc.
- Steps to reproduce, Can you make it happen again? List the exact steps.
- Screenshots, A screenshot of the error or unexpected behavior is extremely helpful.
Optional (but helpful)
- Browser and device, e.g., Chrome on a laptop, Safari on iPhone.
- Console output, Open your browser’s developer console (F12 on most browsers) and copy any red error messages.
- How many listings you have, Some bugs only appear at scale (500+ listings).
- When it started, Did it work before? Did anything change (new browser, different device, etc.)?
How to Report
Option 1: Email (Preferred)
Send your bug report to hello@waxengine.com with the subject line “Bug Report”.
Option 2: Contact Form
Use the contact form and select “Bug Report” as the subject.
Known Issues
We track known issues and their status here. Check before reporting to avoid duplicates.
| Issue | Status | Workaround |
|---|---|---|
| No known issues at this time | , | , |
Response Time
We aim to acknowledge bug reports within 24 hours and provide a fix or workaround within 48 hours for critical issues. Non-critical bugs are addressed in the next update cycle.